REFUND POLICY
Last Updated: January 12, 2026
Effective Date: January 12, 2026
1. MERCHANT OF RECORD
All purchases through Melon Book are processed by Paddle, Inc., our Merchant of Record. This means Paddle acts as the seller of our digital subscription service, and all transactions are governed by Paddle's Buyer Terms and Conditions, available at: https://www.paddle.com/legal/checkout-buyer-terms
You purchase the subscription directly from Paddle, not from Melon Book. This is important for understanding your consumer rights and refund eligibility.
2. APPLICABLE LAW & CONSUMER RIGHTS
This Refund Policy complies with consumer protection regulations in major markets, including EU directives and consumer protection laws in other jurisdictions. Consumers in these regions have statutory rights to cancel purchases of digital content within 14 days.
Your statutory rights are not affected by this policy. Mandatory consumer protection provisions in your jurisdiction always apply.
3. YOUR 14-DAY REFUND RIGHT
As a consumer, you have the legal right to cancel your Melon Book subscription within 14 calendar days from the date of purchase and receive a full refund of the amount paid.
3.1 Eligibility Requirements
You are eligible for a refund if:
- Your refund request is received within 14 days of your purchase date
- You have NOT substantially accessed or benefited from the subscription features
- There is no evidence of fraud or refund abuse
You are NOT eligible for a refund if:
- You have already accessed and downloaded/streamed the digital content (unlimited reviews, author interviews, premium features)
- The subscription service has been substantially used or benefited from
- Your refund request is received more than 14 days after purchase
- You have engaged in refund abuse or manipulative behavior
3.2 14-Day Cancellation Window
The 14-day cancellation period begins on the date you complete your purchase transaction. This is the date shown on your Paddle receipt.
Example: If you purchase a subscription on January 15, your 14-day window ends at 23:59 UTC on January 29.
4. HOW TO REQUEST A REFUND
Refund requests must be submitted to Paddle, not to Melon Book directly.
4.1 Refund Request Process
1. Locate your Paddle receipt email (from noreply@paddle.com or checkout.paddle.com)
2. Click the support link or contact Paddle Support at: https://paddle.net/support
3. Select "Refund Request" as your issue type
4. Provide your Order ID and transaction details
5. Explain your refund reason
6. Submit your request within 14 days of purchase
4.2 Required Information
When requesting a refund, have the following information ready:
- Order ID (from your Paddle receipt)
- Email address associated with your account
- Transaction date
- Reason for refund
- Payment method used
5. REFUND APPROVAL & PROCESSING
5.1 Refund Review
Paddle will review your refund request within 3-5 business days. Refunds are approved at Paddle's sole discretion based on:
- Timing of the request (within 14-day window)
- Evidence of substantial use of the service
- Any indicators of fraud or refund abuse
5.2 Approval Status
Once Paddle reviews your request, you will receive notification via email about whether your refund has been:
- APPROVED: Your refund will be processed
- DENIED: Your request does not meet refund eligibility criteria
- NEEDS MORE INFO: Additional information is required from you
5.3 Processing Timeline
Once your refund is APPROVED:
**Credit Card Refunds:** 3-5 business days
- Refunds appear as a credit on your bank or credit card statement
- The refunded amount will show as a negative charge
- Processing time depends on your card issuer
**PayPal Refunds:** 24-48 hours
- Refunds are credited directly to your PayPal account
- May take up to 48 hours to appear in your connected bank account
**Other Payment Methods:** 5-10 business days depending on provider
5.4 Partial Refunds
For partial refunds or credits, Paddle may offer:
- Store credit toward future purchases
- Partial refund of the subscription amount
- These are granted at Paddle's discretion
6. SUBSCRIPTION REFUND SPECIFICS
Since Melon Book operates on a subscription model, the following applies:
6.1 First Subscription Period
- You can request a refund within 14 days of your initial purchase
- If approved, you lose access to all premium features immediately
6.2 Renewal Charges
- Each subscription renewal is treated as a new transaction
- You have 14 days from each renewal date to request a refund for that renewal
- Example: If your subscription renews on the 15th of each month, you have until the 29th to request a refund for that renewal
6.3 Cancellation vs. Refund
- CANCELLATION: Stops future renewals (takes effect end of current billing period)
- REFUND: Returns payment for already-charged amounts within the 14-day window
- You can cancel anytime; refunds only apply within 14 days
7. NO REFUND AFTER 14 DAYS
All refund requests received after 14 days from the purchase or renewal date cannot be processed. This is a hard deadline imposed by payment processors and consumer protection law limitations.
7.1 No Exceptions
- Paddle cannot process refunds after the 14-day window closes
- This applies regardless of reason or circumstance
- The 14-day window is non-negotiable
7.2 Alternative Options After 14 Days
If your 14-day window has closed, you may:
- Cancel your subscription to prevent future renewals
- Contact Paddle Support to discuss your specific situation
- Request a pro-rated refund (at Paddle's discretion, not guaranteed)
8. FRAUD & REFUND ABUSE
Paddle has strict policies against fraud and refund abuse:
8.1 Fraud Detection
Paddle monitors for:
- Multiple refund requests from the same account
- Refund requests combined with chargebacks
- Patterns of purchasing and immediately requesting refunds
- Evidence of stolen payment methods
8.2 Refund Abuse
If you engage in refund abuse, Paddle may:
- Deny your current refund request
- Close your account permanently
- Report your account to fraud prevention networks
- Pursue legal action if applicable
8.3 Chargeback Consequences
If you request a refund AND file a chargeback with your bank:
- Your refund request will be denied
- Your account may be permanently banned
- You may be liable for Paddle's chargeback processing fees
9. SALES TAX REFUNDS
9.1 Tax-Related Refunds
If you paid sales tax and believe you are not subject to taxation:
- You must request a sales tax refund within 60 days of purchase
- Provide a valid sales tax exemption certificate or VAT code
- Requests after 60 days cannot be processed
9.2 Tax Jurisdiction Changes
Sales tax is calculated based on your location at the time of purchase. If your location changes after purchase, it does not affect the tax on that transaction.
10. CONTACT & SUPPORT
For refund questions or to initiate a refund request:
Paddle Support (Required for all refund requests):
- Website: https://paddle.net/support
- Email: support@paddle.com
- Response time: 1-3 business days
Melon Book Support (General questions only):
- Email: support@yashbook.online
- Website: https://www.yashbook.online
- Note: Refund requests must go through Paddle, not Melon Book
11. LIMITATIONS OF LIABILITY
11.1 Maximum Liability
Your sole remedy for any dissatisfaction with the subscription is a refund of the amount paid, subject to this policy and Paddle's terms.
11.2 No Damages
To the maximum extent permitted by law, Melon Book is not liable for:
- Lost profits or revenue
- Indirect or consequential damages
- Punitive damages
- Any damages beyond the refund amount
12. POLICY MODIFICATIONS
Melon Book reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.
Continued use of Melon Book after policy changes constitutes acceptance of the new terms.
13. COMPLIANCE NOTICES
13.1 GDPR Compliance (EU Customers)
As an EU consumer, you have additional rights under the GDPR. Personal data collected during refund requests is processed in accordance with our Privacy Policy.
13.2 UK Consumer Rights
UK consumers have rights under the Consumer Rights Act 2015. This policy complies with those requirements.
13.3 California Consumers
California residents have rights under the California Consumer Legal Remedies Act. These rights are not waived by this policy.
14. SPECIAL CIRCUMSTANCES
While refunds are governed by the 14-day window, Melon Book may consider exceptional cases:
14.1 Service Failures
If Melon Book experiences technical problems preventing you from accessing your subscription:
- Contact Melon Book Support immediately
- We will attempt to resolve the issue
- If unresolvable, a refund may be considered
14.2 Duplicate Charges
If you believe you were charged multiple times:
- Contact Paddle Support immediately with your receipt(s)
- Paddle will investigate duplicate charges
- Duplicate refunds are typically processed quickly
15. ACKNOWLEDGMENT
By purchasing a Melon Book subscription, you acknowledge that you have:
- Read and understood this Refund Policy
- Understood Paddle's Buyer Terms and Conditions
- Accepted these terms as a condition of your purchase
- Understood your 14-day refund right and its limitations
16. FURTHER INFORMATION
For more details on refund processing and Paddle's role as Merchant of Record, visit Paddle's Help Center: https://paddle.com/help
For additional questions about Melon Book's subscription service, visit: https://www.yashbook.online